1. Then slow down your story telling.
Through a story about two zoos Ann Handley, author of bestseller Everybody Writes illustrates the value of constructing a story in the course of the course of. It is the Bronx Zoo, one of the biggest and most well-known U.S. zoos, has been able to make a splash with its smart social media campaign each Valentine's Day since 2011. Zoo members are asked to identify the one Madagascar the cockroaches who scream in honor of a loved one.
In a riff on this concept, it was reported that the El Paso Zoo prompted visitors to name a cockroach in honor of an ex-partner. The cockroach could later become a food source for the meerkats at the zoo. However, ahead of the time that it was time that the El Paso Zoo aired the main event live on Facebook, to an audience of more than 6,000 the Zoo spent weeks trying to promote the event with many social posts. With a limited budget this smaller animal park was successful in leaving its mark on the world.
2. Provide solutions, not just products.
"No one wakes up in the morning and says, 'I wish someone would sell me a financial product,'" said Allison Baird, Boston Private's SVP of Products & Solutions. However, we do lose sleep about our families or whether we have enough money to travel to Africa within a year, she explained. These are the kind of conversations that marketers must strive to achieve by way of their marketing.
Baird says that marketers face the difficult task of anticipating the needs of customers and expectations to inspire forward with innovation. We didn't even know to request a mobile that took pictures, however nowadays "we all walk around taking pictures all over the place," Baird said.
3. Find influencers who can inspire FOMO.
Seventy percent of advertisers employ influencers to help them with their social media marketing strategy according to Interactive Advertising Bureau. But as anyone who has a grasp of social media will say, it's worth the effort to select the best ones. "We could not do this without influencers," said Beverly Jackson, VP of Social Portfolio Strategy at MGM Resorts International who receives 1,700 inquiries from content creators who want the chance to win a trip in Las Vegas daily. People who qualify produce unique content that makes millennial travelers feel an underlying sense of urgency. MGM is then able to take the influencer's content and focuses it on, placing more money into the content that has the highest conversion.
4. Utilize social media to adjust quickly.
Under the direction of Jackson, MGM has leveraged several strategies to be successful in the rapidly-changing social media environment:
- Instagram Story and Timeline as distinct platforms: "Bifurcating that strategy has made all the difference and has ensured that we get funding for our initiatives," Jackson added.
- Social-first approach: Put people in the position of not just knowing the different categories, but are able to navigate their chosen channels and platforms. Set out responsibilities so that everyone has a place in the game and understands how to measure the success.
- "Go Live." "There is no better way to create FOMO than covering a live event," Jackson declared. A social media manager within the team allows for quick actions when new opportunity for coverage arises.
5. Don't sound like a salesperson.
Like the Vegas performance, "All great writing has a tell," Handley described in her keynote speech at Forward. "What do you tell your readers as writer? I believe that the more precise that our work is written, the more precise the tell, and the more powerful our voice."
Take Warren Buffett's newsletter for the year, as an example. Although it is sent out to tens of hundreds of thousands of Berkshire Hathaway shareholders, Buffett retains only one person his sister Doris with whom he is making his letters, Handley said. This is why the letter has a simple easy, accessible and fun tone. "You might have various categories and distinct people in your collection. You could have various people around you However, every piece of content must be targeted to a single individual," the author said. "Who's the one person you have in mind, who's the one person who [your content is] designed to help?"
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